From property-manager inventory at one end to a traveler booking inside a private partner portal at the other — a single channel that handles content, rates, booking, and settlement.
Property managers connect their inventory to Sojourn through a supported channel manager. Rates, availability, photos, content, fees, taxes, and cancellation policies all flow through the channel-manager integration in real time. Each property manager retains full control of their pricing and policies; Sojourn does not override either.
Sojourn aggregates inventory from all connected property managers and structures it into market clusters — neighborhood, beach segment, ski mountain, urban district — so that distribution partners can present a coherent, geographically organized catalog instead of a long flat list. Quality and content standards are applied uniformly across the catalog.
Distribution partners — corporate travel, employee-benefit, and membership travel programs — integrate Sojourn through a hotel-format API. The same endpoints that power hotel search, booking, modification, and cancellation also power vacation rentals. Travelers searching for accommodations inside the partner portal see Sojourn inventory alongside the partner's existing hotel options.
When a traveler books an instant-book property, the reservation is confirmed in real time. Properties operating on a request-only basis are handled promptly during the property manager's standard support hours. The booking flows back to the property manager through the channel manager. Settlement follows the commercial terms agreed during onboarding — either commission on the booking total or a net-rate model. Cancellations and modifications follow the property manager's published policy, with Sojourn acting as the channel of record.
A traveler support channel handles guest issues during the stay — locked-out doors, broken keypads, missing linens — and routes anything requiring property-manager action through the channel manager. Property managers can reach Sojourn directly at support@sojournapi.com during standard support hours.